Microsoft Office is the staple software of modern home computing. Got a PC? Then you need to buy Microsoft Office to get Word, Excel and PowerPoint, right?

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That used to be the case.

Nowadays, millions of people have ditched Office for the free Google suite of Docs, Sheets and Slides and embraced cloud computing. But for some, the comfort and familiarity of Microsoft’s productivity software is too much to give up and besides, Microsoft offers cloud storage too.

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It used to be simple: buy a computer, then buy a CD-ROM loaded with Office. An easy, one-off payment and the software was yours forever (or until your PC gave up). If you want to, you can still do it this way via a one-time download (RIP CD-ROMs).

But Office 365 is the way Microsoft wants you to buy into Office – as a monthly or annual subscription payment that embraces the convenience of cloud storage and services across your multiple devices.

Here, we take a look at what Office 365 gives you and if it’s worth investing in over buying Office outright.

What devices does Microsoft Office 365 work on?

Office 365 is compatible with any modern PC, Mac, iPhone, iPad, Android phone or Android tablet (check exact requirements here).

How much is Microsoft Office 365 in Australia?

There are two tiers of the Office 365 subscription: Home or Personal. There’s not much of a price difference between the two but go for Personal if you only need Office for yourself. For a little more, Home lets you share the benefits with up to six people so is ideal for families.

The annual costs saves you money compared to paying monthly, but the monthly subscription is more flexible as you can cancel at any time.

Microsoft Office 365 Home costs AU$129 per year, or AU$13 per month.

Microsoft Office 365 Personal costs AU$99 per year, or AU$10 per month.

You can try Office for one month as a free trial but it requires your payment details, and will charge you for an annual subscription at the end of the trial unless you cancel.

What does Microsoft Office 365 include?

Both Home and Personal include the full suite of Office apps and services. The only difference is that Home gives access to six people, while Personal is just for one.

Microsoft Office 365 Home includes:

• Office for up to 6 people across all their devices

• Apps for Windows, macOS, iOS, Android

• Word

• Excel

• PowerPoint

• Outlook

• Publisher (PC only)

• Access (PC only)

• OneDrive with 1TB storage for 6 people

• Skype

• OneNote

• Technical support

Microsoft Office 365 Personal includes:

• Office for one 1 person across all their devices

• Apps for Windows, macOS, iOS, Android

• Word

• Excel

• PowerPoint

• Outlook

• Publisher (PC only)

• Access (PC only)

• OneDrive with 1TB storage for 1 person

• Skype

• OneNote

• Technical support

Either one is a great deal as it offers every Office service and unlimited sign-ins across devices, so you can use Office on your computer, tablet and phone and any other device you might have (for example more than one computer or on your personal and work phone).

You just download the apps you want from the app store on your PC, Mac, phone or tablet and then sign in with your Microsoft account details.

As well as access to everything and a generous 1TB of cloud storage, Office 365 is great because it will automatically update all of the software to the latest version. So when Microsoft improves Word, you’ll get the update over the internet.

That perk goes for every service on Office 365.

It’s worth noting that if you stop paying for Office 365, you can no longer access any of the services. You have to keep paying to keep access to the apps and your existing files.

Office 365 suggests you save those files in the cloud using OneDrive, but it is possible to save files directly to your devices instead if you prefer, which is an easier way of having access to your saved files if you plan to only pay for Office for a short amount of time.

Can you buy Microsoft Office outright?

If you don’t like the idea of a monthly subscription and would prefer to pay once for Office and have it forever like the good old days then you can still do that with Microsoft Office Home & Student 2019 (current version at the time of writing).

Office 365 does not have a year in its branding it as it is constantly updated. Buying Office Home & Student 2019 as a one-off purchase means you will forever have that edition of Office, and you won’t receive software updates to add new features or upgrade to the next year’s version. It does however receive security updates.

Office Home & Student costs AU$199 as a one-off payment and includes:

• 1 person for only 1 PC or 1 Mac

• Word

• Excel

• PowerPoint

• OneNote

Unfortunately, that’s it - buying Office outright does not get you popular apps like Outlook for email or OneNote. It also doesn’t get you OneDrive cloud storage, and you can’t use the apps on your phone or tablet - you must download Office to one PC or Mac and forever use it there.

It is quite restrictive, and we only recommend Office Home & Student’s one-off payment if you want the basic Word, Excel and PowerPoint set up on one computer and if you save files locally to the computer or a hard drive.

Otherwise, Microsoft is clearly pushing a superior version of Office with Office 365. While it might take a while to get your head round an annual payment for software, the advantages are clear to see. Think of it as the Netflix of home computing.

You get the latest version of every app regularly updated, generous cloud storage, an email client, sign-in across all your devices for up to six people and technical support. That’s a pretty good deal.

If you’re comfortable with cloud storage and need Office on more than your computer then Office 365 is worth the spend - it’s more the getting used to paying a subscription for something that used to be a one off purchase that is the barrier rather than the value of the software itself.

This article was originally published on the 19th of December 2019.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

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This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive one the following error messages:

We are unable to connect right now. Please check your network and try again later.

Sorry, we can't connect to your account. Please try again later.

More information

This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.

Step 1. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Office 365: Use the Support and Recovery Assistant for Office 365

Step 2. Check whether you're behind a proxy server

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Are you behind a proxy server? If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:

1. Open a Command Prompt window as an administrator. To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and then click Run as administrator.
2. Type the following command, and then press Enter:

Step 3. Check whether you're behind a firewall

Are you behind a firewall? If you're not sure, ask your administrator. If you're behind a firewall, it might have to be configured to enable access to the following:

• https://officecdn.microsoft.com
• https://ols.officeapps.live.com/olsc
• https://activation.sls.microsoft.com
• https://odc.officeapps.live.com
• https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
• https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
• https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
• https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
• go.microsoft.com
• office15client.microsoft.com

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Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you.

For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges

Step 4. Check whether you have the appropriate license

1. Sign in to the Office 365 portal.
2. Click Settings (), and then click Office 365 settings.
3. Locate the Assigned licenses area.
4. If you see The latest desktop version of Office, then you have an Office subscription assigned correctly.
5. If you don't see The latest desktop version of Office, contact your administrator or see the Office article What Office 365 business product or license do I have?

Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product key

To manually remove existing product keys for an Office 2013 program, follow these steps:

1. Open a Command Prompt window, type one of the following commands, and then press Enter:

   • If you're running 64-bit Windows with 32-bit Office:

   • If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows:

2. Examine the output. Look for and locate the last five characters of the installed product key.

3. Remove all product keys. To remove a product key, type the following command and then press Enter:

Here's an example of the output of steps 5a through 5c:

For more information, see the following Microsoft Knowledge Base articles:

Still need help? Go to Microsoft Community.